ePayments Representative

Overview Ocean Bank is seeking an ePayments Representative to support the accurate, timely, and compliant processing of electronic banking transactions. This role performs essential operational and administrative activities involving ACH payments, wire transfers, mobile remote deposits, personalized bill payments, reconciliations, and customer support. Responsibilities Process, balance, reconcile, and monitor customer-initiated electronic transactions within established deadlines. Support ACH processing, returns, prenotifications, Positive Pay exceptions, and U.S. Treasury reclamations. Monitor outgoing online banking wire transfers and complete required verification and approval steps. Process mobile remote deposits, personalized bill payments, and loan payment maintenance requests. Investigate discrepancies, resolve transaction issues, and respond to customers and Relationship Managers. Maintain operational reports and supporting documentation while following dual-control, segregation-of-duties, and approval requirements. Identify and escalate suspicious or potentially fraudulent activity in accordance with Bank policy. Qualifications Education/Experience: Requirements High school diploma or equivalent. 2+ years’ experience in banking operations, preferably involving ACH processing, wire transfers, electronic payments, and bill payment services. Combination of education and experience will be considered. Skills and Competencies Working knowledge of accounting principles, ba