Customer Experience Specialist with Serbian

Founded in 2012, Obilet.com is a leading travel and tourism platform offering bus, flight, and ferry ticket sales, as well as hotel reservations and car rental services. Providing best-in-class SaaS Inventory Management System (IMS) support to bus operators, with 25 million monthly visitors and 15 million mobile app downloads, Obilet is the clear market leader in Turkey across both B2B and C2C segments. Projected to mediate over 50 million transactions in 2025, Obilet aims to become one of the world's largest global players in travel technologies through its international expansion. Qualifications: Fluent in English and Serbian at a native level, excellent communication skills Strong computer and keyboard skills Willingness to work in the call center and service industry Flexibility to work in a shift-based system Job Description: Join the obilet Customer Experience team, handling customer requests via both Serbian and Turkish calls to provide the highest quality and fastest support. Take ownership of issue tracking and share necessary reports with management. Effectively present Obilet's new products and services. Deliver exceptional customer satisfaction. Focus on change and development. Confident in diction and self-expression. Detail-oriented in time management. Want to be part of the industry's most successful and award-winning company. Perks: Birthday leave.