ServiceNow Practice Operations Assistant (Remote, MEX, MX)

Req ID: 395971 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ServiceNow Practice Operations Assistant to join our team in Remote, México (MX-MEX), Mexico (MX). Key Responsibilities Staffing & Resource Support Maintain staffing and resource tracking spreadsheets. Track project assignments, expected start dates, end dates, and resource roll-offs. Help identify resources becoming available for new assignments. Maintain basic resource information including skills, certifications, location, assignment, and availability. Follow up with managers and team members when staffing information is missing or outdated. Assist practice leadership with preparation for staffing meetings. Billability & Utilization Tracking Maintain utilization and billability spreadsheets. Update weekly actual and forecasted resource information. Identify resources who are below expected utilization or approaching the end of an assignment. Follow up on missing or inconsistent information. Prepare simple summaries for practice leadership. Escalate exceptions to the appropriate manager for review. Onboarding & Offboarding Maintain onboarding and offboarding checklists. Coordinate new-resource activities such as system access, laptop/equipment requests, training, and project access. Track onboarding activities and follow up o