Service Desk Analyst - Clinical Applications Support - Remote (Lincoln, NE, US)

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Service Desk Analyst – Clinical Applications Support NTT DATA is looking for Service Desk / Help Desk professionals to join our Healthcare Provider Clinical Service Desk , supporting healthcare organizations and clinicians in a 24x7x365 environment. As a Service Desk Analyst, you will be the first point of contact for healthcare customers experiencing technical and application-related issues . You’ll troubleshoot problems, document incidents, assist users with clinical applications, and either resolve issues directly or escalate them to the appropriate support team. This is an excellent opportunity for someone with a strong customer-service mindset who enjoys technical troubleshooting, problem solving, and working in a fast-paced Service Desk environment . What You’ll Do Handle inbound calls from healthcare professionals and clinical staff requiring technical and application support. Troubleshoot issues involving clinical applications such as Epic, Cerner, McKesson, and Meditech . Support users with issues including: Application errors and functionality Workflow and usability issues User access and login problems Basic technical troubleshooting Ask effective questions and use strong listening skills to understand the caller's issue and determine the appropriate resolutio