IBM Tivoli Support Engineer - REMOTE (Livonia, MI, US)

Req ID: 396333 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IBM Tivoli Support Engineer - REMOTE to join our team in Livonia, Michigan (US-MI), United States (US). IBM Tivoli Support Engineer Role: IBM Tivoli Support Engineer / Application Support Engineer Support Level: L2/L3 Day to Day Responsibilities: Provide L2/L3 production support for IBM Tivoli applications and components. Monitor Tivoli services, agents, servers, jobs, alerts, and system health. Troubleshoot Tivoli application/service failures and connectivity issues. Perform Tivoli service start/stop, configuration changes, agent maintenance, and health checks. Investigate alerts and production incidents using application and OS logs. Perform root cause analysis (RCA) for recurring or critical incidents. Support installation, configuration, patching, upgrades, and maintenance activities. Troubleshoot issues across Linux/Unix servers, databases, network connectivity, filesystem, CPU, and memory . Write and maintain Shell/Python scripts for monitoring, health checks, log analysis, and operational automation. Well versed with IBM Netcool Omnibus, different probes and integration with Tivoli monitoring Work with database teams for Tivoli-related database connectivity and performance issues. Handle incident/change/problem/service-request ticke