Clinical Service Desk Manager-REMOTE (Lincoln, NE, US)

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. The Clinical Service Desk Manager brings knowledge of clinical and technical solutions and clinical workflows in various healthcare environments to provide service excellence to the clinician end users. The Clinical Service Desk Manager reports to the Clinical Service Desk Delivery Director. Role Responsibilities Directs the efforts of others in the achievement of the strategic and operational objectives of the group. Responsible for achieving target customer satisfaction levels within the Clinical Service Desk. Resolves and directs application and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer-based satisfaction. Applies analytics to identify new or recurring operational, productivity, and/or customer satisfaction problems. Collaborates with other service areas to propose tool, process, and service improvements. As requested, documents proposed changes for discussion with customer representatives. Develops plans and objectives and participates in cross-functional initiatives to improve operational performance for the Clinical Service Desk. Collaborates with customers and internal teams to resolve application and customer satisfaction issues. Recruits, develops, and evaluates personnel to ensure the efficient operation