Head of Internal IT

Northreach is a dynamic recruitment agency that connects businesses with top talent in financial services, fintech, and digital sectors. We specialize in providing a seamless recruitment experience for clients and candidates, fostering innovation and professional growth. A global technology scale-up is seeking an IT Manager to join their leadership team. This company is on a mission to transform how technology empowers global workforces, ensuring employees across multiple international offices have access to secure, reliable, and scalable IT infrastructure that supports growth and innovation. The Head of Internal IT will play a pivotal role at the intersection of people, technology, and operations leading a high-performing IT team, driving global infrastructure strategy, and delivering a best-in-class employee technology experience. The role Lead and manage the Internal IT team (1st3rd line support), fostering a culture of excellence and ownership. Oversee and optimise the Microsoft 365 environment, ensuring reliability, security, and scalability. Manage connectivity, networking, and infrastructure across international offices. Own the provisioning, lifecycle management, and security of employee laptops and endpoints. Coordinate vendors and provide technical oversight for key SaaS platforms (e.g. Jira, HubSpot, Confluence). Develop and maintain robust Disaster Recovery and Business Continuity plans. Partner with Security, Legal, and Office Management to align IT policies with