VP of Client Services

Real ownership from day one, not check-ins and micromanagement. That's what the VP of Client Servicesrole at Nortal looks like. What working with us looks like Remote work with a LATAM team. Coffee breaks, tech talks, and games keep it human, even at a distance. No micromanagement. We hire for autonomy and expect you to use it. Support beyond the job. Our People Care team helps with time off, wellness, and anything in between. Our accounts team handles client relationships, so you focus on the work. What you get Competitive USD salary. Full remote work, with coworking spaces across LATAM if you want to meet the team in person. Paid time off under your country's rules, at full salary. National holidays. Sick leave, no stress attached. A yearly refundable credit. Spend it on anything related to your health and well-being. A day off for your birthday. About this search Great talent doesn't wait for job postings, so we don't either. We're building a network of skilled professionals for roles that come up regularly with our clients. Join our Future Talent network and you'll be one of the first people we reach when the right opening appears. We make around 160 hires a year, so it happens often. The role As a VP of Client Services, you will own and grow our portfolio of US clients by 10–15%+ every year. You'll lead a team of Customer Success Managers (CSMs), be the senior relationship holder for our clients' leaders, and own the portfolio's revenue forecast and margin. Your day-to-d