Service Management ITSM CMDB Advisor

Make a difference. Be happy. Grow your career. The Role The Service Management CMDB Advisor possesses an advanced understanding of ITIL processes and principles and a highly technical knowledge of Configuration Management Database (CMDB) requirements. Responsibilities include implementing, configuring and maintaining all CMDB policies, processes, work instructions and activities. This will be done in compliance with the information technology infrastructure library (ITIL) framework. This role works with the teams necessary to define and implement all mechanisms needed to ensure full control of the Configurable Items and maintaining an up-to-date record of those items. Key Responsibilities The Service Management CMDB Advisor (SA) normally works independently, with coordination across Service Management delivery. Responsibilities include: ITOM & Discovery Leadership: Drive the end-to-end deployment of ITOM Visibility, including robust Discovery and automated Service Mapping to define business service dependencies IRE & Governance: Act as the technical authority for the Identification and Reconciliation Engine (IRE). You will define data source precedence and maintain high-integrity data in a multi-source CMDB environment CSDM Stewardship: Champion the adoption of CSDM 4.0 standards, ensuring all technical assets are accurately mapped to business services and application portfolios Service Delivery Integration: Partner with Incident, Change, and Major Incident management