Application Analyst I- Epic Willow Ambulatory

Make a difference. Be happy. Grow your career. The Role: The Application Analyst I provides frontline support for clinical and business applications within the Managed Services division of Nordic Global . This role is ideal for recent entrants to the healthcare IT industry who have gained application certifications or preliminary experience. The Application Analyst is responsible for responding to application support requests, managing documentation, collaborating with vendors and team members, and continuing their ongoing growth within healthcare IT. Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us. Key Responsibilities: Achieve necessary certifications and follow learning paths to ensure ongoing growth. Respond to application support requests and incidents within defined SLAs, ensuring excellent customer service and communication. Manage application and team documentation, ensuring accuracy, completeness, and relevancy. Establish and maintain relationships with software vendors to ensure high-level support. Assist in planning and executing application upgrades and security patches. Participate in smaller analyst-led projects, learning basic project management tasks such as scheduling meetings and taking meeting minutes. Learn clinically