Intake Specialist (Full-Time)

About NOCD NOCD is an award-winning digital health company focused on identifying people with obsessive-compulsive disorder (OCD) and managing them using evidence-based treatment. OCD affects over 181 million people globally and is ranked by the World Health Organization as one of the top 10 most disabling conditions. Despite this, over 90% of people with OCD are unable to access effective care due to stigma and misdiagnosis—earning it the nickname “the secret illness.” NOCD is solving this global problem by identifying OCD patients online and managing them using our evidence-based OCD treatment platform. Members can access licensed mental health professionals with specialized training in OCD, receive video-based teletherapy, and engage with tech-enabled tools and moderated communities for continuous support. Today, NOCD manages the largest community of OCD patients in the world—and we’re just getting started. About the Role This is a 100% REMOTE OPPORTUNITY! This is not a traditional, transactional customer service or call center role. As a Member Advocate (Intake Specialist), you are the critical bridge between a person suffering in silence with OCD and the life-changing evidence-based Exposure and Response Prevention (ERP) therapy they desperately need. When a potential member calls NOCD , they aren't just looking to schedule an appointment—they are often sharing their deepest anxieties, fears, and vulnerabilities with you. Your job is to sit in empathy with them, deeply l