Senior Partner Success Implementation Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Senior Partner Success Implementation Engineer is a senior-level technical expert who plays a critical role in driving partner success across implementation, readiness, and ongoing product adoption. This role provides advanced technical expertise, leads escalated troubleshooting, influences product direction through enhancement advocacy, and ensures partners are fully enabled to deploy, configure, and optimize the platform at scale. As a senior resource, this role also mentors junior engineers, provides strategic technical guidance to Partner Success Managers and TAMs, and contributes to technical leadership across the partner ecosystem. How will you make an impact Technical Advocacy & Product Support Deliver expert-level technical guidance, troubleshooting, and platform knowledge to partner customers following readiness. Champion product enhancements, representing complex partner needs and collaborating with internal engineering and product teams. Lead high-visibility or escalated support engagements to ensure timely resolution and optimal platform performance. Implementation Leadership Oversee complex technical implementation projects for partner cu