Tier 2 Technician – Third Shift

Schedule: 12:30 AM – 9:00 AM Position Summary The Tier 2 Technician – Third Shift provides advanced technical support, maintenance, and monitoring for Company’s managed client environments during overnight hours. Responsibilities include responding to after-hours support requests, completing work best performed outside business hours, remediating failed updates and automated processes, monitoring backups and system health, and supporting scheduled maintenance and project work. This role requires strong troubleshooting skills, sound judgment, and the ability to work independently. The technician keeps the team informed through clear documentation, escalation, and handoffs to the day shift. Essential Duties & Responsibilities Provide Tier 2 support for hardware, software, operating systems, applications, and basic network issues. Respond to after-hours support requests and client tickets, including those under a dedicated support contract, prioritizing by urgency, business impact, and SLA requirements. Perform software installations, OS and application updates, patching, server administration, and other scheduled maintenance. Monitor these processes and remediate failures when possible. Monitor systems, alerts, and backups, and take corrective action or escalate as needed. Complete assigned projects and tasks during overnight maintenance windows to minimize disruption to clients. Escalate to Tier 3 or other team members when issues require additional expertise. Document tro