Technical Trainer

Overview The Technical Trainer is responsible for planning and delivering training programs that enable warehouse teams to effectively use the Warehouse Management System. This role develops training materials, schedules training sessions, and ensures operators and supervisors understand system workflows. The Technical Trainer also supports go-live activities and conducts process audits to ensure operational adherence to system processes Responsibilities Training Planning & Delivery Develop and manage training schedules for WMS implementations and system enhancements Deliver instructor-led and hands-on training for warehouse operators, supervisors, and super users Coordinate training sessions with site leadership and project teams Facilitate classroom and floor-based training sessions Training Content Development Create and maintain user guides, job aids, and process documentation Develop role-based training materials for different warehouse functions (receiving, picking, packing, shipping, inventory) Determines utilization and validates documentation through testing systems. Update training content as system changes or enhancements are introduced Support creation of simulation scenarios in training environments Report training metrics related to systems training, such as satisfaction, completion rates, learner retention. Go-Live Training Support Support WMS implementations through onsite training and floor support Assist operators and supervisors in executing system work