Intermodal Shipper Experience Manager

Overview The Intermodal Shipper Experience Manager is responsible to drive best in class operational execution of existing brokerage customers. This position reports to Senior-Shipper Experience Managers, Senior Shipper Account Managers, Operations Manager or a Director of Intermodal Operations. Responsibilities Effectively manage and execute operations and communications to meet shipper KPI’s and expectations. Continuous education of rail and intermodal transportation practices, including market dynamics, pricing strategies, and regulatory compliance. Familiarity with intermodal-specific technology platforms and tools to enhance operational efficiencies and customer satisfaction. Ongoing education of the commodities we ship and how those commodity markets impact our profitability and service offerings. Practicing the coordination and relationship building needed to be an effective problem solver for your customer. Further develop 3x3 relationships at the shipper operations levels. Support branch leadership and sales in account growth strategy initiatives. Skilled Management of Rates & Services with clients for primary modes NFI ILS services. ( FTL, LTL, Dray, IMDL, Port Services) Develop, implement, and manage an SOP for each account managed by operations group and maintain customer service concepts and rates implemented Ensuring proper follow up and management of all loads. Breaking through internal obstacles that limit growth/service consistent with NFI deliverables. A