Intermodal Carrier Account Manager

Overview The Intermodal Carrier Account Manager is the primary point of contact between NFI and its valued third-party Intermodal Drayage Carrier Base. In this role you will monitor shipment performance, communicate proactively, and provide outstanding responsiveness to NFI’s Carrier Base and Intermodal Account Management Team. This role reports to the Intermodal Operations Manager. Responsibilities Responsible for load planning, optimization, routing and scheduling of all shipment legs for an intermodal move. Understands NFI’s carrier requirements and assesses if carriers meet those standards in order to deliver the high level of service we demand. Responds to customer/driver needs by answering e-mails, phone calls, tracking and moving shipments. Monitors market requirements by lane including supply/demand shifts to maximize efficiency and smooth network operations. Negotiates network rates, spot rates, and capacity with carriers for the purpose of driving revenue growth. Collaborates pro-actively with customers, vendors, drayage agents, and internal personnel to: Foster growth through collaboration with all NFI Departments and willingness to do “whatever it takes” to ensure our partner’s needs are met. Effectively build relationships with Customer Account Managers. Address and solve shipment issues within managed accounts. Notify carriers and customers of delays to their shipments and provide enroute problem resolution and troubleshooting. Ensure supporting documentation su