Customer Service Assistant

Nice to meet you, we are NEXDOM Healthtech 🤝🏽 Are you ready to be part of a company that promotes innovation and quality in health plan management, offers a comprehensive benefits package, a development plan, and has been in the market for over 20 years? Here, our commitment is to create a positive and sustainable environment! Far beyond offering innovative solutions, we want to be part of big dreams that generate value for everyone. We are always willing to learn and acknowledge our mistakes. We value knowledge and the exchange of perspectives, recognizing that results are generated collectively. Our leaders daily encourage creativity and the continuous search for ideas and solutions that transform our products, services, and processes, strengthening our culture of excellence! 🤩 We are #remotefirst! We encourage geographical freedom for you to work from wherever you want, ensuring a routine with more flexibility and quality so we can achieve great results together. Our mission is to promote innovation and quality in the management of health insurance operators! And to complete this team, we just need you! 💚 Proactive customer service, guiding and supporting them on the best use of the product; Clarifying questions regarding customer service system functionalities. Tracking support tickets with the responsible teams to ensure contract SLAs; Controlling client SLAs under your responsibility. Interfacing with other departments.