German-Speaking Customer Service Representative

Newstel is hiring! We are looking for experienced customer service representatives to strengthen our multilingual team supporting an important global campaign in a performance-oriented, customer-focused environment. As the primary point of contact, you will handle customer inquiries via phone and email and take full responsibility—from initial contact to the final resolution. This role requires strong communication skills, professionalism, and the ability to consistently deliver high quality within a KPI-driven framework. This is a remote-first position. You must be based in Turkey, and all work and onboarding will take place online. This position is particularly suitable for individuals who are reliable, proactive, and adaptable—people who take responsibility, communicate clearly, and are committed to creating exceptional customer experiences in a dynamic environment. About the Role Job Title: German-Speaking Customer Service Representative Location: Remote - exclusively for candidates based in Turkey Working Hours: Full-time - Working days: Monday to Friday - Hours: 8:30-16:30, German local time Setup: Opportunity to work from your own home office - Flexibility to support business requirements Weekly Working Hours: 37.5 hours (7.5 working hours per day plus a 30-minute lunch break) Required Equipment: BYOD (Bring Your Own Device) Laptop/PC.