Senior Associate - Workload Automation Engineer

Location Designation: [[cust_rolelocationdesignation]] Role Summary Serve as the engineering owner for New York Life's enterprise workload automation platform, ensuring the reliability, scalability, and resilience of mission-critical scheduling and batch processing services across on-premises and cloud environments. In this role, you will operate and enhance enterprise scheduling platforms, calendars, and workload orchestration services while designing resilient restart and recovery patterns that enable critical business processes to run predictably and consistently. You will help establish standards for job design, logging, monitoring, and audit readiness, supporting a secure, compliant, and automation-first operating model. Using platform engineering and Site Reliability Engineering (SRE) practices, you will automate operational processes, define and monitor service-level objectives (SLOs), improve observability, and lead incident response efforts to minimize downtime and improve system resilience. Your work will help ensure critical workload automation services consistently meet performance expectations and business service level agreements. What You'll Do Platform Engineering & Reliability Operate and maintain enterprise scheduling controllers and agents across on-premises and cloud environments. Manage calendars, SLAs, alerting, and escalation processes. Design resilient restart, recovery, and rerun frameworks for critical workloads. Define platform standards, govern