Mandarin/Cantonese Customer Service Representative

Job Requisition ID: 94372 Location Designation: Fully Remote This position requires you to be bilingual in Mandarin or Cantonese. Life Solutions Customer Service Professional Role Overview New York Life is seeking Customer Service Professionals who are passionate about helping others and enjoy solving problems. In this role, you will serve as a primary point of contact for customers, providing support on life insurance products and policy transactions while delivering a best-in-class customer experience. This is an excellent opportunity to build a career with a Fortune 100 company known for its culture, training, stability, and long-term career opportunities. Comprehensive paid training is provided—no prior insurance experience required. What You'll Do Serve as the first point of contact for customers, handling both routine and complex inquiries Resolve customer issues efficiently while reducing customer effort and driving positive outcomes Assist customers with policy-related transactions such as payments, withdrawals, and general policy inquiries Communicate clearly and professionally with customers via phone and written channels Deliver high-quality service that reflects New York Life’s brand and commitment to excellence Work independently and collaboratively in a fast-paced, customer-focused environment Attend up to two on-site workdays per quarter following completion of training What You’ll Bring: Required Skills High School diploma or GED required; associate or bachelo