Manager, Proposal Support Operations

Location Designation: Fully Remote Business Unit Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-size and large companies. Our work fosters a healthier, happier and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you’ll design, implement and support these solutions directly impacting customers’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits and life insurance solutions. Role Overview The Manager, Proposal Support Operations is responsible for leading a remote team supporting proposal and RFP operations within Group Insurance Sales. This role oversees proposal execution, team development, operational excellence, and cross-functional collaboration to ensure high-quality, compliant, and timely proposal submissions that support business growth objectives. The position plays a key role in driving consistency, process improvement, knowledge management, and operational scalability across the proposal support function. What You’ll Do Lead & Develop the Team Own new hire onboarding, training, and continuous development • Coach team members on how to effectively communicate the GBS story and value proposition through responses to questionnaires • Provide ongoing feedback, mentoring, and performance guidance • Foster a collaborative, accountable, and high-performing team environment •