Client Service Center Manager - Billing Unit (Remote, any state, US)

Work Location: This is a remote position; however, candidates located in or near Bethlehem, PA, are preferred . Location Designation: Fully Remote Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of beingthere when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions. Role Overview: The Client Service Center Manager leads a team of approximately 10–15 Client Service Representatives responsible for billing administration inquiries, client education and training, and issue resolution for clients, brokers, and internal business partners. The Manager owns daily service delivery and team performance, ensuring requests are handled accurately, within established service standards, and with clear communication through resolution. This role requires an engaged leader who stays close to the work, sets clear expectations, and develops employees through direct feedback and practical support. The Manager anticipates service risks, takes timely action, and partners with Client Service, Revenue Management, and other business areas to re