Learning / Change Specialist – SIAM Change Management

Job Description NetImpact Strategies has an opportunity for a Learning / Change Specialist – SIAM Change Management to help service providers and end users adopt coordinated IT service processes, governance, and workflow changes as part of a multidisciplinary team supporting a federal customer. The mid-to-senior specialist collaborates with operational and technical partners to deliver dependable services and measurable user outcomes; this position is remote. Responsibilities Develop change impact assessments and adoption plans for approved SIAM processes and ITSM workflows. Translate service governance, ownership, escalation, and workflow changes into practical role-based guidance. Create communications, briefings, job aids, and targeted training for service teams and stakeholders. Support readiness assessments, stakeholder engagement, change networks, and reinforcement activities. Coordinate with the SIAM lead and ServiceNow engineers to align materials with approved operating procedures. Collect feedback and measure adoption, process compliance, and recurring points of friction. Recommend targeted coaching or communication adjustments while preserving government change approval authority. Qualifications Required Qualifications Bachelor’s degree in organizational development, communications, business, information systems, or related field; equivalent relevant experience considered. 4+ years of organizational change management, process adoption, or IT service transformation