Operations Manager

NeoWork is hiring Operations Managers to lead dedicated client teams and own day-to-day delivery. You will be the bridge between NeoWork 's teams and our clients' U.S. leadership, responsible for performance, quality, and growth of the account. NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support. Key Responsibilities Own day-to-day operations and performance for a dedicated client team • Act as the main operational point of contact for the client's leadership • Track KPIs and SLAs and turn data into clear reports and dashboards • Design and manage QA processes, coaching, and performance improvement plans • Manage scheduling, attendance, and staffing to meet demand • Identify bottlenecks and implement process improvements as the account scales Requirements 4+ years of experience in operations, call center, or team management • Proven experience leading teams in a performance-driven environment • Advanced Excel or Google Sheets skills (pivot tables, formulas, dashboards) • Excellent spoken and written English, confident presenting to U.S. stakeholders • Experience with CRM, ticketing, and telephony tools • Strong ownership mindset and attention to detail • Based in the Philippines, with a reliable home office setup and stable internet connection Nice to Have Experience in a