Client Service Manager

NeoWork is looking for a Client Service Manager to own the full relationship with a growing, tech-enabled brokerage that serves US contractors. This person will be the single point of contact for each client, from the first request through issuance and payment. The role carries real volume and real deadlines, so reliability and follow-through matter as much as communication skill. You will prepare files, submit them to the right carrier, follow up with underwriters, and keep every request moving until it closes. Pricing and carrier decisions stay with licensed producers, so your job is to get the right information to them quickly and accurately. Success in this role means fast responses, clean records, and no deadlines missed. Key Responsibilities Prepare and submit client requests to the correct carrier with complete, accurate files. Follow up with underwriters until each request reaches a decision. Execute approved bonds the same business day. Collect premium payments from clients. Manage 25 to 35 open requests per week across email, text, and phone. Reply to client emails within 2 hours and to texts within 30 minutes. Keep Salesforce records current and close tasks as soon as the work is done. Route all pricing, carrier, and terms questions to licensed producers. Requirements Fluent, confident English on the phone with US clients. This is the first and strictest screening filter. Comfortable speaking with clients and underwriters by phone, not only in writing. Strong owner