CRM Solutions Architect

Nelnet Business Services (NBS), a division of Nelnet , Inc., provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K-12 schools, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. The CRM Solutions Architect will drive the technology vision and architecture for the organization’s CRM platform(s), leading the design of scalable, secure, and integrated solutions that support sales, marketing, and customer service teams, and providing technical direction and leadership internally to teams and externally with implementation partners and vendors. ​ JOB RESPONSIBILITIES: Lead complex CRM solution design initiatives to satisfy a wide range of business needs across sales, marketing, service, and customer experience teams. Design end-to-end CRM architecture, including data models and a high degree of integration with core enterprise systems (e.g., ERP, servicing platforms, data warehouse) and third-party applications, to provide holistic solutions. Act as a consultant with internal business stakeholders and external implementation partners to understand business needs and translate them into CRM solutions. Establish and champion the CRM technology roadmap, with focus on adoption of new platform capabilities (e.g., auto