Operations Manager

Working hours: Monday to Friday 8am to 6pm - 37.5 hrs/week Overall job purpose: The Operations Manager will be overall responsible for the day-to-day activities of the screening programme, ensuring robust processes, quality, management of service staff and oversight of the workforce training, accreditation and competency. This will involve working with and across a wide range of stakeholder organisations. The post holder will ensure the programme is delivered in line with national standards and internal targets, providing an excellent screening service with the aim of early detection and prevention of hearing loss. Main responsibilities and opportunities: Direct line management responsibility for all regional Co-Ordinators, and overall responsibility for staff within the UNHS programme in Ireland. Be the main point of contact for the programme with all stakeholders (internal and external) Ensure business is operated in a profitable and efficient way. To ensure that all records, documentation and audits are actioned and maintained appropriately and in accordance with appropriate legislation, and that confidentiality is maintained at all times. Capacity planning, rota management and workforce management. Health and Safety assessment and training, risk assessment, business continuity planning, patient complaints/feedback, incident recording and incident investigation. Assess and monitor the performance of staff and processes ensuring the quality of service is of a high standard.