AI Prompt Tech Support / Account Technical Manager

Job Title: AI Prompt & Technical Support / Account Technical Manager Location: Remote – Colombia Type of Contract: Full-Time | Remote Salary Range: Market Rates Language Requirements: English proficiency required Our client is seeking a versatile AI Prompt & Technical Support / Account Technical Manager with experience in AI prompting, workflow configuration, account management, and third-party integrations. You will play a key role in supporting customers, optimizing AI-powered workflows, managing integrations, and coordinating technical solutions across multiple brands. Your work will directly impact customer satisfaction, operational efficiency, and the successful adoption of new products and technologies. Key Responsibilities Create, modify, and optimize AI prompts and workflows to meet customer needs and improve operational performance. Manage customer accounts, maintain strong client relationships, and provide ongoing technical guidance and support. Set up, configure, troubleshoot, and maintain integrations between platforms, applications, and business systems. Manage and optimize automation workflows using Make, Zapier, and other third-party integration tools. Provide general customer and technical support, diagnose issues, document solutions, and ensure timely resolution. Coordinate with internal teams to communicate technical issues, identify the appropriate escalation channels, and facilitate effective resolution. Deliver cross-brand support and adapt quickl