Materials & Repair Estimate Operations Specialist

Job Summary The Materials & Repair Estimate Operations Specialist position performs quality assurance and analytical tasks related to wood cabinet and furniture repair estimates, supporting the Technical Repair Estimate team. Role Location: Fully remote within the continental United States. Key Responsibilities Reviews estimates and files completed by the Technical Repair Estimator team to ensure that the submitter’s request has been met Confirms completion of estimate, support components, billings, and close out the file. Using industry standard software, such as Xactimate, completes the estimate by providing a valuation of wood cabinetry and/or furniture on an as needed basis which is used by the submitter and compared to our repair estimates to determine the disposition of the damaged items. (i.e. repair vs. replace) Follows-up on incomplete file submissions Communicates any next steps to other team members Assists Operations Manager with analysis of team metrics, such as cycle times Assesses ways that various processes can be streamlined or automated and propose these changes to the Operations Manager Delivers clear, accurate estimates and replacement valuations that meet the submitter’s needs Supports the department in meeting Service Level Agreements Ensures proper file completion and follow-up, queue management Improves efficiency in order to buy back capacity Education & Experience Required High School degree or equivalent At least two (2) years of administrat