Customer Success Manager

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Title: Customer Success Manager - Dutch and English speaker Location: Amsterdam, The Netherlands Role Overview The Customer Success Manager (CSM) is responsible for ensuring successful delivery, performance, and continuous improvement across the end‑to‑end service chain for our customers. The CSM operates at a tactical level , bridging operational execution with strategic objectives, and ensures that customer outcomes, service reliability, and non‑functional requirements are consistently met. The role requires strong affinity with infrastructure, hardware, and store technology environments , as well as the ability to coordinate across multiple internal and external service providers. Key Responsibilities Customer & Stakeholder Engagement Act as the primary tactical point of contact for customer delivery, satisfaction, and service‑related discussions. Translate customer needs into actionable service requirements across the chain. Build trusted relationships across custo