Desktop Support Engineer

About NCR Atleos NCR Atleos , headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Providing the support for all help desk related task including answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and troubleshooting printer issues and resolving difficulties. Identified, troubleshoot and resolved hardware, software, and network related problems encountered by end-users of the district network, the internet, the mainframe, PCs. Used the established tracking system to log requests, monitored progress, tracked the problem resolution. Identified the patterns of failure, researched bug fixes and implemented solutions. Worked with vendors to resolve hardware operating system issues. Answering, evaluating and prioritizing the incoming telephone, voicemail, email, and in­ person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies across a global company. Configuring and installing the Windows workstations and Macintosh operating systems in response to the demands of a complex network design. Accessing the software updates, drivers, knowledge bases, and FAQs resources on the intranet to assist with end users’ issues. Installing, certify