Business Travel Consultant (Berlin or Remote)

Join Navan and drive personal connections forward through relentless innovation. At Navan, our mission is to make travel effortless and efficient so travelers can focus on being there instead of getting there. Our Travel Experience Team is at the heart of this mission! As a core member of our fast-growing Travel Experience team, you will directly support our users' travel needs. You are responsible for customer satisfaction by solving problems, communicating effectively, and collaborating with internal teams to remove obstacles for travelers—while always delivering an exceptional customer experience. As our primary point of contact, you will pass valuable feedback on to our product, design, and engineering teams to improve our customer-facing and internal platforms. This exciting role allows you to have a direct impact on daily operations, user travel experiences, and product development. NOTE: Applicants must reside in Germany to be considered. Please submit all applications in English. Your Responsibilities: Providing top-tier travel support via chat, phone, and email. Updating your knowledge of suppliers, destinations, and systems. Rapidly assessing customer needs, urgency, and preferences. Carefully handling hotel requests...