School Certifying Official I

Compensation Range: Hourly: $20.00 - $23.00 Position Summary The School Certifying Official (SCO) is responsible for advising and assisting students to navigate the use of their Veteran Education Benefits (VEB), certifying student enrollment statuses to the Department of Veterans Affairs, and liaising with students, other University teams, and the Veteran’s Affairs. SCOs provide exceptional customer service and quality responses to eligible veterans, civilians, military students, and family members applying for and receiving VEB. Duties are performed with an emphasis on accuracy, timeliness, customer service, compliance with federal and state regulatory agencies, and adherence to University policies and procedures. Interpret, explain, and analyze VA regulatory changes and evaluate and monitor student eligibility for benefits processing associated with this designation. Serves as a student’s key point of contact regarding VA benefits, providing in-depth, quality service to students from the time they enter the first course until they graduate. The majority of the day focuses on certifying student enrollments and communicating with students via the phone, email, text messaging, and chat providing support while working with students to resolve complaints, troublehoot issues, and assist students in overcoming challenges that could hinder progress to graduation. Essential Functions: Evaluate the requirements for the University’s receipt of a student’s military benefit(s) by: analy