Senior Customer Support Analyst | Remote | NantIQ

Are you ready to link your passion with a purpose? At NantIQ, we bring together healthcare technology solutions with complementary capabilities and provide the strategy, investment, and connections that help each one thrive. NaviNet® and NaviNet AllPayer®, our payer-provider collaboration solutions, increase operational efficiency, unlock savings, and enhance communications. Eviti®, our evidence-based oncology utilization management solution, helps payers manage costs while ensuring patients receive appropriate, guideline-aligned care. We're seeking innovative thinkers who love doing meaningful work. If you're looking to bring your skills and expertise to a connected network of growing technology companies, it's time for you to join us! To ensure we can provide the best in healthcare tech, we focus on building the best team. Through holding true to our core values — clarity, empathy, collaboration, integrity, a sense of community, and a pioneering approach — we are creating a vibrant culture where ideas can blossom, people can thrive, and success can flourish. NantIQ is adding a Senior Customer Support Analyst (Sr. CSA) to our Customer Support team. In this role, you'll serve as the primary point of contact for our health plan trading partners, providing timely, high-quality customer and technical support. A successful team member in this role troubleshoots complex problems, and communicates clear solutions and status updates to all internal and external stakeholders. You hav