Dutch-speaking Customer Care Agent

At myPOS , we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions — myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business. As we expand our team, we’re looking for a Dutch-speaking Customer Care Agent to help us make a real difference in the fintech industry. Ready to join us and shape the future of payments? Let’s make it happen! About the role As a Customer Care Agent at myPOS , you’ll handle a variety of day-to-day interactions: helping merchants get set up, explaining how a payment was processed, or seeing a more complex account issue through from start to finish. It’s fast-moving, hands-on, and no two days are quite the same. What you’ll do Be the friendly, knowledgeable point of contact for Dutch-speaking merchants and business owners across chat, email, and phone; Take ownership of customer issues from first contact through to resolution — you’ll follow up, close the loop, and make sure nothing falls through the cracks; Help customers understand their accounts, navigate our products, and get real value from the platform — in clear, easy-to-understand Dutch; Act as the customer’s advocate internally, working with specialist teams across the business, such as Payments Operations or Account Verification, to get complex