Collections Specialist

Join us for an exciting career with the leading provider of supplemental benefits! O ur Promise Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. As a Collections Specialist, you will manage a portfolio of accounts and play a critical role in reducing past-due balances through proactive outreach and issue resolution. This role requires both analytical skills and customer interaction, as you will identify the root causes of delinquency and coordinate across internal teams to resolve them. You are responsible for ensuring accounts are actively worked, progressing toward resolution, and aligned with collections strategies. Your work directly impacts cash flow, customer retention, and overall financial performance. The Collections Specialist owns a defined portfolio of accounts and is responsible for reducing delinquency through targeted outreach, investigative analysis, and cross-functional coordination. This role requires independent judgment, prioritization, and the ability to balance competing demands across multiple accounts. Functional: Manage and prioritize a portfolio of delinquent accounts, ensuring timely follow-up and resolution of outstanding balances while maintaining positive customer and client relationships. Perform outbound collections activities on accounts with balances aged 30, 60, 90, and 120+ days pas