//?? Loyalty Management (Marketing/ System PIC)

Position: Loyalty Management (Marketing/System PIC) Company Overview: MPT is a leading telecommunications company in the region, providing a wide range of services, including mobile, fixed-line, and internet solutions. With our commitment to innovation and customer satisfaction, we are constantly expanding our services and looking for talented individuals to join our team. Job Summary: We are seeking a highly motivated and experienced individual to join our team as a Loyalty Manager (Marketing/ System PIC). In this role, you will be responsible for developing and implementing strategies to enhance customer loyalty and retention. You will also be responsible for managing the loyalty program and ensuring the smooth operation of the loyalty system. Key Responsibilities: Handle LMS system with (DM: IT team / SS: Supervisor) for improvement of user experiences Plan service operation (customer journey) for UI / UX improvement. Create requirements document and handle the progress for both front UI and backend system Support Marketing activity with (DM: related section / SS: Supervisor) Media planning such as web page, banner space, pop-up, paper AD Check text messages & images in SMS, SNS (FB, Insta, Viber) Support Partnership development with (DM: Partner PIC / SS: Supervisor) for MPT Club Improve relationships by supporting partners (system training, marketing media support Marketing communication planning, implementation, monitoring Negotiation to internal department and outs