Program Manager - Financial Coaching

Department & Reporting Department: Financial Coaching Reports to: VP of Financial Coaching Team Win Statement Coach the financially concerned into financially confident while creating clear sponsor ROI. Role Win Keep program service delivery reliable by coordinating commitments, surfacing risks, and closing operational gaps that protect member access and sponsor confidence. Role Summary Reliable coordination helps military members and families reach financial support when needed. The Program Manager keeps project commitments organized, visible, and moving across delivery teams. This hands-on, coordinator-level individual contributor maintains readiness visibility, follows through on commitments, prepares clear reporting, and escalates issues early enough for leaders to act. The title refers to program coordination—not authority over people, strategy, budgets, or the contract. Program and functional leaders retain those decisions; this role helps teams carry them out reliably. Key Responsibilities Reliable Program Coordination Maintain an accurate, usable view of priorities, milestones, dependencies, and commitments. Work with owners to clarify success, agree on next steps, and follow through until completion or escalation. Coordinate within approved priorities without independently changing scope or assigning work beyond agreed authority. Service Readiness Coordinate handoffs that turn approved staffing and seasonal service plans into operational readiness. Connect HR, IT