Desktop Support Engineer – South Africa

Ready to Build Solutions That Matter? Join My IT Crew as a Desktop Support Engineer. At My IT Crew , we believe great IT support is about more than resolving technical issues—it's about creating exceptional experiences for every client we serve. Since 2016, we've grown by focusing on technical excellence, accountability, and building lasting relationships with both our clients and our team members. If you enjoy solving challenging problems, working in a collaborative environment, and continuously expanding your technical skills, we'd love to meet you. Position: Desktop Support Engineer Location: Remote Department: Service Delivery Schedule: 9:00 AM – 6:00 PM EST (New York Time) What You'll Be Doing As a Support Engineer, you'll work directly with our clients to diagnose, troubleshoot, and resolve a wide variety of technical issues while delivering an outstanding support experience. In this role, you will: Troubleshoot Windows workstations, Microsoft 365, servers, networking equipment, VoIP systems, and other business technologies. Manage support requests from beginning to resolution while keeping clients informed throughout the process. Prioritize tickets effectively, handle escalations professionally, and ensure service level expectations are consistently met. Work closely with teammates on complex technical issues and collaborate across departments when needed. Create and maintain detailed documentation that improves internal processes and helps build a stronger knowledge b