Rebate & Customer Success Coordinator

Rebate & Customer Success Coordinator Fully Remote Work From Home Role $8–$10/hr + Performance based commission (JOB ID: CSCAH2026) Role Our client is a HVAC company based in the U.S. looking for a Rebate & Customer Success Coordinator. In this role, you will take ownership of the company's rebate pipeline, reviewing each account to identify eligible rebate opportunities, manage consistent follow up through phone calls, emails, and text messages, collect missing documentation and signatures, maintain accurate CRM records, and coordinate closely with internal team members. When needed, you will also support outbound calling campaigns to promote discounted HVAC service offers and generate new business opportunities. Responsibilities : Manage a pipeline of approximately 300 customer rebate applications • Review customer accounts to identify eligible government rebate opportunities • Follow up with customers via phone calls, emails, and text messages to collect required documentation and signatures • Maintain accurate CRM records, spreadsheets, and detailed customer notes • Coordinate with internal team members to ensure rebate applications are submitted and processed efficiently • Communicate application updates and status throughout the process • Make outbound calls to promote discounted HVAC service offers and generate new opportunities • Support additional administrative and operational tasks as needed Requirements : Previous Customer Service Representative (CSR) or c