Associate Specialist Drug Safety

Job Description For over 130 years, we have pioneered groundbreaking science. Today, we are driven by continuous innovation to develop breakthrough medicines, vaccines and technology. Rooted in direct experience on the farm and in the clinic, we work hand in hand with our customers every step of the way. Our singular focus is to empower those who care for animals, helping them manage their vital responsibility with confidence. Because when it comes to animal health, no one sees it like we do. Our company is a global healthcare leader with a diversified portfolio of prescription medicines, vaccines, and animal health products. Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity, and teamwork of our people. We strive to create an environment of mutual respect, encouragement, and collaboration. As part of our global team, colleagues in this role work cross-functionally with talented and dedicated partners while developing and expanding their skills and careers. This role ensures timely, compliant handling of technical service inquiries, product complaints, and adverse events for the companion animal portfolio. Responsibilities include triaging incoming inquiries, managing technician level complaint processing end-to-end, supporting pharmacovigilance veterinarians, and serving as a liaison for product quality investigations and customer follow-up. The role supports accurate case documentation, quality assurance coordination, and clear communica