Systems Engineer, Manager - Operations

Overview We are seeking a Systems Engineer, Manager to lead a team of analysts responsible for supporting enterprise infrastructure services. This role manages day-to-day workflow, prioritization, escalation, and service delivery for analysts supporting systems, platforms, incidents, requests, maintenance activities, documentation, and operational improvement efforts. The Manager provides people leadership, operational oversight, and technical coordination to ensure analysts deliver reliable, secure, and timely support for production and development infrastructure environments. The role works closely with engineering, security, application, network, and business teams to align support activity with business priorities, change management practices, and enterprise technology standards. Responsibilities Lead, coach, and support a team of Systems Engineer analysts responsible for daily infrastructure operations, incident response, service requests, monitoring, maintenance, and documentation. Manage incoming work, backlog, ticket queues, priorities, assignments, and escalation paths to ensure timely and effective support across supported systems and platforms. Coordinate analyst response to incidents, recurring issues, service degradation, capacity concerns, and operational risks, ensuring appropriate triage, communication, documentation, and follow-up. Serve as the primary escalation and coordination point for analyst workflow, partnering with senior engineers, infrastructure own