Supervisor, Indexing Operations

Overview Directly manages the onshore team of Indexing Quality Specialists who review and correct software-suggested indexing fields. Provides operational oversight for both onshore and GCC indexing operations, ensuring consistent quality, productivity, service-level performance, and client outcomes across the service line. Responsible for day-to-day performance management, coaching, and scheduling of the onshore team while maintaining oversight of GCC performance and partnering with GCC leadership to drive accountability and continuous improvement. Serves as the primary operational liaison between the client and delivery teams, communicating performance results, operational updates, risks, and improvement opportunities. Success in this role depends on leading by example, maintaining a positive and accountable team environment, and holding the onshore team to quality standards that support client satisfaction. Responsibilities Manage daily performance, attendance, and productivity of onshore Indexing Quality Specialists. Monitor queue volume and throughput; escalate capacity issues to the Business Line Manager. Partner with the QA Lead on quality calibration and individual coaching plans. Conduct 1:1s, performance reviews, and coaching or corrective action as needed. Provide operational oversight of GCC indexing performance, including quality, productivity, service levels, and adherence to established workflows. Review GCC performance metrics and trends, identify areas for im