Director of Operations

About mPulse: mPulse is the leader in conversational AI and member engagement for healthcare. We partner with the nation's most innovative health plans — Medicare Advantage, Medicaid, and Commercial — to engage members in conversations that close care gaps, improve Stars ratings, and drive better health outcomes. Our platform reaches tens of millions of Americans and is built on the belief that better health starts with better conversations. Job Summary: The Director of Operations at mPulse Mobile will be instrumental in driving operational excellence and strategic alignment across the organization. This role involves collaborating with leadership to develop and manage strategic plans that align with company-wide goals and foster cross-functional collaboration. The Director will lead and support initiatives aimed at enhancing operational efficiency, customer retention, and organizational transformation. This individual will play a key role in optimizing business intelligence practices to support decision-making, refining commercial strategies, and managing whitespace and cross-sell opportunities to drive revenue growth. Duties/Responsibilities: Collaborate with leadership to support the development and management of strategic plans that align with company-wide goals, ensuring cross-functional alignment and effective communication of milestones. Lead and support cross-functional projects to enhance operational efficiency and contribute to organizational transformation. Facilit