Associate Customer Success Executive

MPLC provides a legal way to show movies and TV in public or commercial spaces across the globe. Our business has been running for over 30 years, and we are the number one trusted partner to studios and producers for public performance licensing. We work with every major Hollywood studio and hundreds of independents, and we are a key player in the entertainment and intellectual property ecosystem. We are on a truly exciting journey as a company. We're growing quickly, investing in our teams, and have bold plans for the future. To support that growth, we're looking for an Associate Customer Success Executive to join our Customer Success Team. The job in two bullet points: Own a portfolio of existing customers and take direct accountability for minimizing churn within that book, alongside driving renewal and expansion revenue. Ensure coverage completeness by confirming every customer site and location, including newly added ones, is properly covered by their license. You will love this job if... You have 1-2 years of experience in customer success, account management, or licensing, with a track record of managing renewals and mitigating churn. You are comfortable handling commercial objections, including cost-driven pushback, in a calm and consultative way. You have strong organizational skills and attention to detail. You are comfortable working across internal teams and directly with client contacts at varying seniority levels. You are proficient with CRM tools. You are comfo