Mortgage Forward - Sr. Loan Servicer

Mortgage Forward is Hiring GREAT people for our GREAT team! Do you enjoy customer interaction and relationship building? WE WANT YOU ON OUR TEAM! Reporting directly to and under the supervision of the VP, Servicing, the Sr. Loan Servicer’s primary purpose is to assist Mortgage Forward to live out our Vision, “To be the members’ trusted financial partner“. Responsible for ensuring that outstanding service is delivered to both internal and external members, in alignment with our Standards of Greatness. The Sr. Loan Servicer is responsible for servicing mortgage loans from post-origination through payoff date. Previous experience of 3 years servicing agency loans is a requirement. As a Sr. Loan Servicer your duties will be: Serve as a point of contact between Mortgage Forward and its clients, working closely with Mortgage Forward employees and client employees to assist with loan-related needs. Utilize appropriate security measures to identify borrowers and protect against fraud. Assist borrowers in navigating servicing website. Investigate and resolve borrower concerns, providing appropriate advice and counseling to borrower inquiries and problems. Effectively diffuse upset borrowers and situations with patience and tact. Serve as escalation point for member/borrower inquiries, may also handle lower-level inquiries as needed. Answer incoming calls from members and process their questions and inquiries including payments. Complete loan maintenance requests for portfolio and inve