Customer Support Specialist - inbound calls

At MoneyGram , we're combining the strength of a trusted global brand with the agility of a tech-forward, growth driven culture. With 85+ years of experience and a presence in more than 200 countries and territories, we've built a foundation of stability and trust to help millions of people around the world send funds quickly, securely, and affordably. We're looking for bold thinkers, builders, technologists, and sellers who want real ownership of their work, thrive in collaborative environments, and are energized by solving complex challenges. Here, you'll have the opportunity to make a measurable impact - fast. If you're eager to shape the future of cross-border payments and financial services, join us as we transform how the world moves money. Customer Support Specialist - inbound calls The Customer Support Specialist serves as the first point of contact for MoneyGram customers and agents, delivering support across phone (mostly), chat, email, and social media channels. This role is responsible for resolving inquiries, processing requests, and ensuring an exceptional customer experience while adhering to company policies, compliance requirements, and quality standards. What You'll Do Serve customers and agents across multiple communication channels, including phone (mostly), chat, email, and social media. Provide accurate information regarding MoneyGram products, services, transactions, and policies. Resolve customer inquiries and troubleshoot issues while delivering a pos