Strategic Client Success Manager

Job Description Position Overview The Strategic Client Success Manager is the relationship anchor for Momentive's most strategic enterprise clients. In this role, you own the full client experience after implementation — from onboarding through long-term adoption and renewal readiness — and serve as the trusted point of contact for a defined portfolio of Tier 1 accounts. You are accountable for client health and retention, not just client satisfaction. Position Summary This role sits within the Account Management structure and owns the post-implementation relationship with Momentive's Tier 1 enterprise clients. You are responsible for driving measurable outcomes — product adoption, tracking & improving client health,, value realization, and gross revenue retention — across a defined portfolio of high-value accounts. You will build executive-level relationships, orchestrate cross-functional resources, and translate client goals into clear, structured success plans. You report to the Director, Account Management and work in close partnership with Account Managers, Implementation, Support, and Product to deliver one connected client experience. It is important for us to maintain a strong connection with the core client success organization to share methods, best practices and insights gleaned from clients to drive product innovation and organization performance improvements. To ensure this connection is strong, the Director, Account Management and team will have a dotted lin