Support Center Rep II, Inbound

Molina Healthcare is hiring for Support Center Representatives Level II. These roles are 100% remote. Shifts days and times will be anytime between 8am to 8pm local time. Weekend shifts included. High preference for candidates in Pacific Standard Time. Bilingual Spanish encouraged to apply. Essential Job Duties Provides level II support center customer service excellence to meet the needs of Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values. Provides product and service information, identifies opportunities to improve the member and provider experience, and supports continuous quality improvement initiatives related to member/provider engagement and retention.Provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to: phone, chat and email, in addition to other administrative off phone duties supporting Medicaid, Medicare and/or Marketplace lines of business. • Supports member/provider issues in areas involving member/provider impact and engagement including: appeals and grievances (A&G), problem research and resolution, and the development/maintenance of member/provider materials. • Assists members and providers with a focus on process improvement and retention. • Consistently delivers excellent customer service and first call resolution. • Accurately documents all calls across mul