Account Manager, Collections

Enjoy using your negotiation and persuasion skills to help people in getting back on track? Love working in a fast-paced, challenging, and rewarding working environment? Do you strive to exceed your personal best? This key role requires a creative problem solver, who is passionate about customer service and loves a good challenge. Interested? We want to hear from you! The base salary for this role is: $35,000 - $37,960 CAD (dependent on province of employment) plus Commissions What you’ll do: Effectively negotiate repayment solutions for customers experiencing financial setbacks while focusing on retention. Be a part of a high performing team and strive to exceed individual daily and monthly targets. Use your exceptional decision-making skills on accepting, rejecting, or offering amended payment terms and settlements – you’re a solution finder. Promptly respond to inquiries and diffuse difficult situations, turning potentially negative experiences into positive ones Juggle multiple files simultaneously, keeping detailed and accurate records. Multitasking is a must. Fully accountable for collections related member questions or concerns – you’re totally organized and knowledgeable about policies and procedures. Monitor and resolve payment related discrepancies. Act as a brand ambassador for Mogo, regularly using our suite of products, sharing the brand with friends and family, and providing feedback to the team for improvements. What you'll need: To be mission driven, self-moti